Posts Tagged ‘workshops’

How to Overcome Emotional Abuse from Gaslighting

Wednesday, November 16th, 2011

This week I came across Yashar Ali’s insightful article: Message to Women From a Man: You Are Not “Crazy” featured on The Huffington Post from The Current Conscience blog. He describes how men and women alike tend to gaslight women due to the culture we grow up in and not knowing a more productive way of respectful communication.

Gaslighting is a term that mental health professionals use to explain a form of psychological abuse where untrue information is intentionally said or done to make a victim doubt her or his own memory and perception of what happened. It is as simple as an abuser denying any previous abusive episodes have occurred, or an abuser can intentionally stage peculiar events to disorient his or her victim. This occurs daily in our interactions with women when we deem them overly sensitive, emotional, or crazy—both at work and at home.

The term comes from a 1938 play called Gas Light, and it’s 1940 and 1944 film adaptations where the husband uses various forms of trickery including turning gas lights lower than normal to convince his spouse she is crazy. The term became a colloquial expression, and was then used in clinical and research literature. Yashar Ali’s interpretation brings to light the cultural dynamic that our social mores today still allow this type of emotional abuse to occur, predominantly with women.

As I commented on other blogs this week I noticed the cultural dynamic to devalue women and their emotional intelligence. We are still trying to fit women into the mold of how men work and operate, and it is not working can be found on this page. Rebecca Knight on Financial Times also recently wrote about how social identity plays a factor in helping women rise through the ranks at work. Amy Levine-Epstein on CBS News also commented on how a recent study on women finds a drop in ambition, which is also wider evidence of a trend going on right now of the need for a cultural shift to take place within our society empowering women to own their emotions and ability to be flexible…and use them as a strength in both their personal and professional lives.

A woman’s brain is built differently than a man’s. There is more connective tissue between the left and right side of the brain, allowing more cross-talk between the two brain hemispheres. fMRIs show under stress blood is more evenly distributed across the brain allowing women to make decisions using both logic (left side) and creativity/emotions (right side). This is a strength, but in our culture it is often “gaslighted.” When men are under stress blood flow in a male brain increases in the left orbital frontal cortex suggesting a fight or flight response. If the problem cannot be solved logically right now, then men will tend to put off/forget about it until their cortisol levels begin to lower and they think more clearly. How men and women produce their stress-reducing hormones (testosterone for men and oxytocin for women) is also different.

My masters is in counseling. From experience I see the most success with clients when we empower them to change from passive/aggressive/passive-aggressive communication styles to becoming more assertive by teaching resiliency & life skills (proactive take on the unlearning bad habits/beliefs). So I often have people identify which of the 12 listening blocks they use so they become more aware of when they tune the other person out so they can bring themselves back to the present moment.

The quickest way to become more assertive is to take back control & responsibility for staying present in conversations. When we shut down & daydream or talk to ourselves while others talk, we take away our choice to respond back in a respectful manner right then & there. If a woman has been “rendered emotionally mute,” this would enable her to identify when gaslighting is taking place, as it is taking place—so she could then respond/interpret the situation objectively. Assertive communication relies on treating yourself & others with respect.

I tend to agree with Hilde Lindemann Nelson who published Damaged Identities, Narrative Repair with Cornell University in early 2001 that a woman’s ability to resist gaslighting depends on “her ability to trust her own judgments.” By narrating a counter-story (the real events/true information), women that have been gaslighted may be able to retain their autonomy and come to objectively see the psychological abuse for what it is so they can re-establish their concept of self and heal from the exploitation.

This is why understanding listening blocks, and then building upon this awareness with assertive communication skills will help a woman who has and is being gaslighted to identify the unhealthy relationship dynamic. She can then choose safety, to leave, address the situation with appropriate authorities if necessary, and seek professional help. If there are multiple forms of abuse, seeking therapy rather than coaching (skill-based and focused on present/future outcomes) may be more appropriate.

Using a coach who helps you identify assertive communication, gender intelligence, and emotional intelligence will open doors to new skill sets that can help both the victim and abuser to divorce themselves from co-dependent relationships so they can pursue functional, healthy relationships.

Likewise, if someone—either man or woman—is gaslighting they can become more aware of their misconstruction of reality by learning how gaslighting inhibits them from obtaining genuine or true intimacy. They can do this by learning what listening blocks are and how their sociopathic behavior limits them from receiving acceptance, appreciation, respect, and unconditional love if they continue with this form of psychological abuse. They can then work from there to acquire the necessary skill sets to change to healthier relationship behaviors.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Finding Success in Failure

Monday, November 14th, 2011

The key to life is resiliency. Our ability to dust our knees off, figure out how we fell, and how we can prevent ourselves from falling over that exact same log again is part of the equation. The other part is being able to analyze how we ended up with a different result than we intended, and how to grow from this learning opportunity.

“It takes sixty-five thousand errors before you are qualified to make a rocket.”

–Werhner von Braun

As I found the two quotes for this article, I had to struggle with whether or not I even saw setbacks as failures. Part of my resistance is because I chose early in life to see everything as a growth opportunity. When I’d fall off my bike, I’d get back on. Lesson: don’t ride head-on into a curb it will rise to meet you. As a military child, I’d notice if I was a little too introverted at one school, then when we’d move to another school and I’d put my fears aside and work at being more extroverted. As a result I was class president one year, vice president the next, varsity lettered in 4 sports, and bounced through 4 high schools, became a U.S. Naval Academy graduate, and then a Marine Corps officer. I survived 25 plus moves and we’re still counting the moves for my husband’s military career.  That’s why when I say the key to life is resiliency, I say this because we are always growing and changing. Change is our only constant reality. Regardless if you live in the same place your whole life, or move around and start over each move like me—the satisfaction, zest for life, success, and joy in life is in embracing this constant state of change and renewal.

If you are having trouble finding committed relationships or in pursuing a goal to completion. We’ve all been there. The way you move through and past whatever fear block you’ve thrown in your way is to learn new skills and then try them out. You won’t know if they work until you use them and see for yourself if it works for you.

“Any many can make mistakes, but only an idiot persists in his error.”

–Marcus Tullius Cicero

The only way to cope better with the downs (and ups) is to increase our resiliency skills. This is done through:

(1)     Learning more assertive communication,

(2)    Being able to use emotions as an intuitive tool to indicate when you or someone else is out of sync with harmony, and

(3)    Understanding another’s point of view through gender intelligence.

Along the way you pick up more insight and awareness to what really matters to you, what you’re passionate about, and how you can align yourself with people and places that will enable you to realize your dreams.

If you are stuck making the same mistakes the way you learn is by seeking out new interpretations and answers. By allowing yourself to be vulnerable you let in the possibility of others helping you grow. In letting new ideas and people into your life you gain a new way or friend that arms you for the next setback. Leaning temporarily on others who have the knowledge, experience, and compassion can spur your growth faster than going it alone. Coaches in this way are phenomenal, because they are right there with you and your fear. Learning how to work past the resistance to try again or try something new is a beautiful journey with success as part of the process.

What is so exciting about rising from failure is that over time, as you learn how to grow from setbacks; you learn that as one door is closing, another will always be opening. And the quicker you see a door closing and embrace the closure instead of resisting it, there is less pain, the setback can be more objectively seen as a growth opportunity (and not an attack on you or your ego). This always leads to a better reinvention of you and how you are able to connect and respond more intimately with all those people and things you care about.  Success is yours if you are willing to embrace and grow from what’s holding you back from experiencing your absolute potential.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Gender Negotiation Communication Style Differences: Women

Friday, November 11th, 2011

Interesting Article about Gender Differences…Compare and Contrast with similar theories by John Gray, Ph.D. Also read the article here http://www.negotiations.com/articles/gender-bender/

Little did we know that the communication differences we experienced as children on the playground would move from the classroom to the boardroom. As the face of business transforms with more women occupying key management positions, the requirement of reducing the gender communication gap is growing: miscommunication can cost money, opportunities, and jobs.

Statistics tell the story. In the USA, women compose half the professional managerial workforce. Half the students who earned college degrees last year were composed of women. Of those who have a personal net worth of more than $500,000, more than half are women. American women collectively earn more than $1 trillion a year. More than 7.7 million women-owned businesses in the U.S. generate $1.4 trillion a year. Women comprise 35 percent of the country’s 51 million shareholders.

Researchers in the 1970s predicted the disappearance of gender communication differences as women moved into higher management positions, the gap or “disconnection” remains.

Question: Where does this lack of awareness surface most often?

Answer: In organizations where one gender mainly sells to buyers of the same gender. Take stock brokers for example.

For years, male stock brokers have been selling mostly to other males – their comfort zone. Another example is the residential real estate industry where female agents dominate the scene. A third example is the health-care industry. In fact the potential for gender communication gaps are widest in those organizations where one gender takes up most of the senior executive positions.

As the traditional picture changes and both men and women must communicate in teams, manage, and sell to the other gender, their awareness grows. Yet the result is often frustration. In other words, they both experience the problem but don’t know where to begin to expand their repertoire of communication skills.

Professionals and companies that create cultures which encourages both genders in their career paths, recognizing the accomplishments and contributions of both men and women, will be the most productive and satisfied. And that will be the competitive advantage at the turn of the century. Neither men nor women are better communicators. They’re just different. We must learn to recognize these general differences in the way the two genders communicate and be more effective with the other half of the business community.

Questions. As females grow up in our culture, they are taught not to be confrontational, not to make a scene or be aggressive or pushy. So how do they express opposition to an idea? Frequently they use indirect channels such as questions. They, of course, also use questions in the traditional way: to solicit information to make people rethink their positions, plans, or ideas.

Men, on the other hand, do not always recognize indirect messages or pick up on nuances in words or body language. In short, they don’t always accurately “read between the lines”; to understand a woman’s meaning or question.

The results:

  1. Women ask questions meant as indirect objections, men appear to ignore their objections and feelings.
  2. Women ask questions meant only to solicit information to which men react defensively. Directness. Women’s language tends to be indirect, indiscreet, tactful, and even manipulative. Women tend to give fewer directives and use more courtesy words with those directives. Example: “The approach is not precisely foreign to our designers”; meaning “They are familiar with it.”; Or “Mary may not be available to handle the project” meaning “Mary doesn’t want to handle the project.”

Men’s language tends to be more direct, powerful, blunt, and at times offensive. Men generally give more directives, with fewer courtesy words. Example: “Tom blew the deal with that client because of his stubborn refusal to negotiate on the delivery.” Or “That’s a half-baked idea if I ever heard one. You’re dead wrong.”

When a female manager asks a male employee, “Do you think you can have the proposal ready by Friday?” and he responds affirmatively, she expects the report on Friday. When Friday comes and the proposal isn’t ready, the (female) manager looks at the situation as failure to comply with her directive while the (male) employee “just wasn’t able to get around to it.”

Small talk: women talk to build rapport with others, and to explore their own feelings and opinions. Consequently, they consider many subjects worthy of conversation. They often talk about personal topics such as relationships, people, and experiences. To women, an important component of conversation is simply “connecting” emotionally with another person.

Men tend to regard conversation as a means of exchanging information or solving problems. They discuss events, facts, happenings in the news, sports, or generally those topics not directly related to themselves. Other subjects about “routine” matters may, in men’s estimation, not warrant conversational effort.

Whether in sales, management, or marriage, awareness of gender differences in communication can prove a boon to your success in working with teams, managing groups, or presenting your services or products.

Dianna Booher, is CEO of Booher Consultants, a Dallas-based communications consulting firm.

Dear John,

Monday, November 7th, 2011

My boyfriend encouraged me to email you. I am 39 with no children. My boyfriend is 43, divorced with three children. We have been living together for the past three years as a family. I love his children like my very own but I have always told him I want to have a child with him in the future. Two weeks ago, he told me he does not want another child. What is the best course of action for me at this point in my life? Please help.

-Nadia

Hi Nadia,

What happens when you want something and your partner doesn’t want to give it to you?  What happens when your partner can’t give it to you?  You can give up and leave the relationship. You can find a compromise.
I had a similar experience to you Nadia. When I married Bonnie 20+ years ago, she had 2 children from a previous marriage. Like you, I also loved her kids as if they were my own and still to this day. But, like you, I wanted to have a child with her as well.  The topic naturally entered the relationship as we were discussing marriage.  I told her I wanted to have a child with her. She replied by asking me, “Are you saying that if I don’t want to have a child with you, you won’t marry me?”  I didn’t want to go that far too soon in the discussion.  So I turned it around to focus on her feelings first.
I asked her why she didn’t want to have a child with me. She was concerned our marriage may end like her first marriage and she would be a single mom again. Her children were already in school and well beyond the baby years. So the thought of doing it over again was frightening.
I listened to her concerns and responded to each with a promise to never leave her. Then I waited awhile to bring up the topic again. When it did come up, I reiterated my promises to her and our relationship. I told her I felt parenting was the biggest act of love we could share in our relationship. Eventually, she agreed and we have 3 beautiful daughters.
For you, Nadia, pick a good time to talk without distraction and when he is ready to talk. Ask him with love: Why is the thought of having another child frustrating? What are your past disappointments? What are your concerns?
Do not respond but truly listen. Listen to him and listen to the feelings inside you. Once he is finished. Respond from your heart. Be real. Be authentic with him and yourself. Use your greatest power: your femininity. Don’t try to manipulate his responses. Simply speak your truth. Tell him why you want another child and make it clear to him that you will appreciate him even more if you have a child together.

Grow in love,

John Gray

Inspiring vs. Motivating Employees

Friday, November 4th, 2011

We have all worked with an employee who seems to be beating to their own drum. They are either out of step with the rest of the company’s climate, or completely off target. How many of us have tried to motivate this employee to get with the program? How many have written it off as not their problem? How many of us have tried to motivate this employee and failed spectacularly? Do we know the difference between motivating and inspiring others? And, did you know that what inspires a male, generally does not inspire a female? Mars Venus Coaching explains how men and women’s communication styles are different, but equal. When you understand these dynamics, then you are able to tap into and help people draw out their potential like never before, because you are speaking to their heart when you speak their same language at the same time you inspire them to greatness.

Let’s first address the difference between motivation and inspiration. When you attempt to motivate others, the motivation comes from outside an individual. Basically, you can motivate anyone to do small things faster. However, when you are externally driving a person to work more or faster, the effect lasts as long as the motivation lasts and is short-lived at best. As a leader in order to inspire an employee to greatness and to develop into their best self requires a little more time and patience as you focus on educating them to draw out their own conclusion. When you push-in or force someone to be something they are not, the result is short-lived. The etymology of the word education is derived from the Latin, educare, which means “bring up.” Educare is related to educere “bring out,” “bring forth what is within,” “bring out potential” and ducere “to lead.” Therefore, when you are in the act of educating someone in this sense, you are inspiring them to be the best they can be. This is the process to unlock intrinsic motivation for the person to keep excelling according to their own will.

Now that you understand the difference between motivating and inspiring an employee, let’s look at the different ways you would do this for a man verses a woman. The key lies in the “why,” and the way in which you find out a person’s why depends on their gender, because men and women are socially taught different ways to communicate their preferences. If you can identify why a person would want to motivate themselves to be more productive, then you are able to unlock this process of drawing out potential for them. Inspiration to increase their capabilities will then become internal.

A large majority of the challenges we experience across gender begin with the different ways the gender’s use language to communicate. The words we use (or don’t), and the meanings we attach to those words affect how we view each other. Sometimes we use exactly the same words but attach completely different meanings to them. The easiest way to remember the difference is the preference for men to use “I” and women to use “we” when speaking. Women’s communication style is from a point of inclusion, because they are socialized to be inclusive, i.e. maintain harmony; and consequently, women tend to use “we” when speaking. Men, however, are socialized for independence and tend to exclusively use “I” when speaking.

To Inspire Men:

Promote Yourself

Avoid Tag Endings

Be Direct and Concise

Make Acknowledgements Direct and Simple

To Inspire Women:

Build Rapport

Avoid Monopolizing the Conversation

Respect her Abilities

Involve, Do Not Lecture

Be Precise and Specific with Praise

Remember, the best way to help someone become self-motivated, and therefore inspired to bring forth their own potential is to tap into the “why” behind what they are doing. When we are cognizant of the different dialect men and women use, then we are able to communicate in a manner where the other person is comfortable. You can then focus on the underlying “why” reasons behind why people perform the way they do. When you are able to identify what you like, and praise what you would like to be repeated—you are coming from a place rewarding positive behavior. And, everyone likes to be told what they are good at, not what they could do better.

Staycation Today

Monday, October 31st, 2011

Now that Labor Day is over, school has started, and fall is on its way—are you already craving a vacation? Including fun and play every day in your life—whether it is alone, with your family, with friends, or even colleagues is a necessity. If you’re not doing little things each day, then how you fix this is by writing it down, and then doing it! Planning a daily mini-staycation everyday can do wonders for your health, your self-esteem, your happiness, and your relationships too. Sometimes we get stuck in a rut where we become too bogged down by all the pressure at work and of keeping up our home, and caring for loved ones, that we forget that our bodies need and crave downtime. Creating daily breaks where you relax is not a luxury, even though we sometimes treat it as such. Even with the economy, everyone has time for play. It is inexpensive, keeps you young, and the only thing holding you back is you.

It is not a guilty pleasure to stop what you’re doing and just have fun. The only way to ensure that you have free play time every day is to plan for it. How?

  1. Go grab your calendar, planner, or cell phone—whatever you use to keep track of your appointments.
  2. Block out at least two times every day. How long you ask? Start with 15 minute blocks if you’re crunched for time. Some people can go all out & splurge with an hour or two a day. If you’re not convinced yet that you’re worth this amount of time to have fun, then choose a smaller amount of time, and work yourself up to the 1 or 2 hour option.
  3. During one block of time plan an activity such as:

Dancing,

Running like a kid—key here is to run with abandon, maybe kick a ball around too?

Playing with the dog (or kids)

Tickling the dog (kids or spouse are welcome to join in or be tickled too!)

Sing (in the shower, at the top of your lungs in the woods or in the house)

  1. During the second block of time—be spontaneous.

If you don’t have kids, borrow them! But do something that makes you laugh.

Fingerpaint

Dance to a favorite song

Play Barbie if you have them—or do something you loved to do as kid

Hopscotch anyone?

Recent studies show that even if you feel depressed, or are in a funk—if you can find something that makes you laugh, then your mood will improve. Likewise, if you engage in a physical activity—mood improves as well, because of the hormones and endorphins released in your body.

  1. Use an accountability partner. If you block out your time, and then find yourself fizzling out on following through (even if it’s only after a day of not taking the time for fun), then grab an accountability partner—such as a spouse, best friend, friend, co-worker, family member, or a coach.

Someone that holds you accountable ensures that a staycation everyday will happen. It takes at least 90 days, and often much more time to change behaviors, and then have them become a habit. You can alleviate future trips to the doctor, to a therapist, and fights if you take the time to nurture the part of you that craves fun, excitement, and joy. It’s not just a mood lifter, your spirit is fulfilled too.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Shaky Ground, Clear Heart

Thursday, October 27th, 2011

The epicenter in Mineral, Virginia, of where the 5.8 magnitude earthquake struck on August 23, 2011, was less than 30 miles from me. With telephone lines down, it looked like the 4th of July with people over 300 miles away immediately posting updates on their Facebook pages to let friends and family know what happened and that they were okay. Life is always full of uncertainties. Sometimes it takes a natural occurrence like an earthquake not near a fault line or a tornado in an uncommon location to make us stop for a second and check in with our priorities.

I grew up in Alaska with daily earthquakes throughout the state. Earthquake drills are common practice at school, and watching blinds shake or being rolled out of bed was the norm. When things began creaking and shaking I instinctively scooped up dog and kid and found myself waiting out the groaning, rattling, rumblings in our nearest, sturdiest doorframe. I was calmly explaining to my soon to be preschooler that the earth was shaking like big dinosaurs stomping around outside.

I figured why not relate this to one of his beloved books so it was a fun adventure, rather than a potential disaster? He asked if we should put our shoes on, and I said—“sure honey, when the chandelier stops swinging and the trees outside stop their staccato swaying.” Using big vocabulary,made me stay in the logical part of my brain so I would stay calm rather than let my monkey brain create panic for us. Like all kids, he easily picks up the emotional nuances in our voices and faces to tell him how he should react—the shaking stopped and he was excited to put on his shoes and explore outside as we checked for cracks. With my military background my mind was also assessing the situation and hoping it was only an earthquake, and not another attack like 9-11 terrorist attacks on the World Trade Center and Pentagon inflicted by human beings angry at other human beings.

As I checked in with family and friends, I also found clients checking in with me. This brings me to my point: relationships. I created my business so I could spread and share unconditional love with as many people as possible. I believe we can all learn more life resiliency skills so are relationships are healthier, and we’re able to stay more focused on the present and attaining our goals—which often correlate to cultivating and sharing our talents with others.

Mars Venus Coaching based on John Gray’s, Ph.D., wide-body of male/female relationship dynamics is different from other coaching systems, because it focuses on helping people to understand how to communicate with different types of people so they are valued, respected, and heard. Coaching is also different from traditional forms of therapy, because the focus is on the present and creating 90-day action plans that daily step clients’ closer to their life purpose and goals.

I believe we’re only here on Earth for a blink of an eye, and if we have our priorities straight, then we’re engaging with other people and making their lives a little easier to live and bear. There is a lot of potential to be self-involved, greedy, evil, judgmental, and close-minded. When we focus our attention in this direction, then we take our energy away from what I believe is our main purpose: relationships. Having successful relationships professionally and personally is a life well-lived. Your daily interactions with others, and how many close, quality relationships you have are indicators of whether or not you’re making a difference in the world.

Where were you and what were you thinking about when the 2.8, 2.2, 4.2, and 3.4 aftershocks in Central Virginia occurred in the ensuing hours? Did you even feel them? If you were nearby and felt any of the shaking—did you check in with family and friends? If you were further away and new of loved ones somewhere along the affected eastern coast of America did you check on them? At the end of each day, regardless if there has been a life event that makes you wonder if you have your priorities straight—are you doing ALL you can do to express your gratitude and love for the people that make a difference in your life? Boot anger and low self-confidence out, and focus on what makes your relationships richer and more fulfilling—engage in the now, every day. Achieve your life goals.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Assertive Communication with Gender-Based Sales

Wednesday, October 26th, 2011

There is often failure and setbacks as we grow and change. All successful ventures which involve other people rely on the strength of our communication skills to hear and understand the needs of others. Being able to put this into practice day in and day out in both our personal and professional lives is what determines our lifelong success rates. Being able to communicate assertively (not passively, aggressively, or passive-aggressively) is critical, but so is saying the right things when you are buying or selling based on gender preferences.

Using gender preferences when selling shows your capability: to tune into your client’s preferences, to be a reflective listener, and see their point of view. Anassertive communicator is a good listener. Rephrasing what someone has said before you give your own input ensures (especially if you’re talking to the opposite sex) you hear them, and in return will be able to meet their needs. It gives the other person a chance to say, “yup, that’s what I said,” or “um, no, what I was saying was…”

Below are some gender-based preferences for buying and selling that serve as a guide to being a more effective sales person. Remember these are not absolutes, but guidelines, as there are also: (1) personality, (1) cultural, (3) generational, and (4) religious cues you need to be aware of when making a sale to the client sitting directly in front of you.

Female Preferences:

  1. Female prospects after an initial proposal may place an order and be more talkative after they’ve had a few days to think about it.
  2. During the early stages of a relationship with a new client, a female client is more likely to hold your feet to the fire on your statement that you have made a “casual commitment” to them.
  3. Female clients prefer that you listen with 100% attention when selling to them.
  4. Pausing before presenting your solution (even if you already have a solution) is more socially acceptable to female clients, because they want to be a part of coming up with the solution and do not want the solution rushed.
  5. Female clients prefer to know how the product will meet their needs when buying.
  6. When a female client or coworker is stressed about a problem she is more likely to walk around talking to coworkers rather than shutting the door and working out the problem.
  7. Boasting or self-promoting to female clients can turn them off to a sale.
  8. Female clients may not like it if you have all the answers to their objectives at the tip of your tongue. Female clients may be more inclined to do business with you if you hold back on giving all the answers, and offering to do research and get back to them for some of their questions.
  9. Female clients would most appreciate it if you showed them how to be happier at their job.
  10. Taking time to bond well the first time you meet a female client prior to starting the sales “pitch” is suggested as it shows you are taking time to get to know her as a person, before offering her a product or service.
  11. Female clients may need the most time to think an offer through so they do not feel rushed to make a decision.
  12. Female clients prefer being shown respect rather than appreciation when you are dealing with them.

Male Preferences:

  1. Male prospects make quicker decisions after receiving a sales proposal.
  2. Male clients prefer to know your credentials and dwell on them before making a sale.
  3. After the sales proposal has been made, if the offer is higher than what he expected to pay for your goods or services, male prospects are more likely to be quieter during this meeting.
  4. Male prospects tend to favor being shown appreciation rather than respect when selling a service or product.
  5. When making your point make sure you are clear in your message to male clients.
  6. Male clients prefer quick solutions to a problem.
  7. Male clients prefer people to be brief and come to the point quickly when making a sale.
  8. Male clients need the most space to think alone after a proposal submission has been made.
  9. You may bond better with male clients if you show how your product will meet a specific need.
  10. It tends to matter much more to a male client that you demonstrate extensive product knowledge than it does to female clients.
  11. Male clients prefer to have all the answers ready.
  12. Male clients appreciate and are more inclined to deal with you when you focus on showing them how to be successful at their job.

Did these preferences make you smile about your own buying habits too?

Whether it’s growing a business, achieving your dreams, pursuing professional objectives, or having quality relationships—it takes sweat, effort, and work. I apply these principles of assertive communication and gender-based sales with friends and clients whether they are growing their small businesses or working on finessing themselves and finding compatible life partners. Why? If we are not staying true to our client’s values and character as they attempt to grow professionally, then we’re offering temporary fixes that are shallow and short-lived. Whenever we make a commitment to growth, before we achieve our desired end state we have to invest in ourselves to bring about the change we desire. Are you ready to invest in your people skills?

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Simple Tips for Women When Dealing with Men in Business

Tuesday, October 18th, 2011
  1. Promote yourself

  1. Avoid tag endings

  1. Be direct and concise

  1. Don’t take male comments so personally

  1. Make acknowledgements direct and simple

Simple Tips for Men when dealing with women in business

  1. Build rapport

  1. Avoid monopolising conversations

  1. Respect her abilities

  1. Don’t lecture

  1. Be specific with praise

To Manage Martians: DO
Do allow them to work on their own
Do motivate them by appealing to their ability to get the job done- the hero factor
Do praise and reinforce them by appreciating the TASKS
Do manage their stress by allowing ‘cave time’ and /or simple and quick criteria for what needs to be corrected.
Do act as if you trust he will succeed

To Manage Martians: DON”T

Don’t offer unsolicited or too much advice/help
Don’t focus too much on fleshing out all of the potential problems of a situation
Don’t manage stress by asking him to talk about it
Don’t act as if you do not trust he will succeed

To Manage Venusians: DO
Do allow for more collaborative work
Do motivate by appealing to ability to help the group
Do praise and reinforce by emphasizing importance to group/organization
Do manage stress by listening
Do pay attention and positively comment on the ‘little things’ she does.
Do build rapport by asking appropriate non-work related questions

To Manage Venusians: DON’T

Don’t solve problems too quickly (listen first)
Don’t focus exclusively on Tasks and ignore the relationship
Don’t wait for Venusians to bring up problems-ask about their concerns
Don’t withhold positive feedback

The ultimate guide to parenting is now available as a workshop!

Children Are from Heaven was written by the top expert on loving relationships, John Gray, the author of the phenomenal bestseller Men Are from Mars, Women Are from Venus. He now turns his caring wisdom to one of the most powerful and profound relationships in people’s lives – the bond between parent and child. Dr. Gray had created a workshop to be taught by his personally trained instructors.

This workshop will teach you:

  • Why it’s Okay for Children to be Different
  • How to Help Your Children Express Their True Selves
  • The Five Messages and Five Skills of Positive Parenting
  • How to Motivate Children without Punishment
  • How to Help Children Feel Great about Themselves

Geared to parents of children from birth through the teens, this invaluable new workshop will show parents how to help their children become strong, confident, morally sound adults by focusing on self-esteem and responsibility.

ROI on the Benefits of Coaching

Thursday, October 13th, 2011

By Melissa Killeen

All through my 5 years at the University of Pennsylvania’s graduate program in Organizational Dynamics, and some 6 six years in executive coaching, I have flirted with this elusive acronym called a “ROI” (Return on Investment) like an old high school sweetheart. Using the terminology, but not really knowing what lies beneath the surface.

• According to Manchester Inc., a Florida-based coaching firm, investments in coaching were found to yield an average return on investment (ROI) of almost six times the cost of the coaching (Jan. 2001, HR.com)
• A recent study cited in the prestigious Public Personnel Management Journal found a typical management training program increased the manager’s productivity by 22%, but when combined with 8-weeks of intensive Coaching, the manager’s productivity exploded to more than 85%
• A Metrix Global LLC study (for a Fortune 500 firm and Pyramid Resource Group) found that “Coaching produced a 529% return on investment and significant intangible benefits to business. Including the financial benefits from employee retention boosted the overall ROI to 788%.”
• An Olivero, Bane & Kopermann study (1997) of a public sector municipal agency found that coupling one-on-one coaching with leadership training resulted in a near quadrupling of productivity results (from 22.4% to 88% when combined).
• The objectivity that a coach brings to a developmental opportunity is helpful to mangers seeking to make difficult changes in attitudes, work habits, perspectives and interpersonal relationships (McCauley & Hugh-James; Young & Dixon, 1996.)
• According to Personal Decisions International, a Minneapolis-based human resources consulting firm, 70% of the top 1,000 firms worldwide use some form of executive coaching (Source: HR.com, author Ann Vincola, President of a quality of life issues consulting firm, 2000)
• According to a Florida-based study of organizations and coaching (Manchester, Inc. 2001), 6 in 10 organizations currently offer coaching or other developmental counseling to their managers and executives while another 20% plan to offer coaching in the next year.
In general, the results of coaching most often cited in research studies include:

  • Improved performance (both individual and team)
  • Enhanced bottom line, including profit, quality, productivity, innovation, and other measures
  • Improved customer service and enhanced public perception
  • Professional development, including
    • Enhanced goal setting and attainment
    • Increased confidence and empowerment
    • Skills development, especially when coaching and training are combined
    • Leadership development
    • Preparedness for advancement
    • Enhanced balance and morale
    • Enhanced relationships
    • Improved retention of quality employees

      “The goal of coaching is the goal of good management: that is – to make the most of an organization’s valuable resources.” — Harvard Business Review

FOR MORE INFORMATION ON HOW COACHING CAN IMPROVE THE PRODUCTIVITY AND PROFITIBILITY OF YOUR BUSINESS CONTACT A MARS VENUS COACH NOW BY EMAILING US AT USA@MARSVENUSCOACHING.COM OR BY CALLING (702) 835-9295

(Please find the original article at  http://linkd.in/q5YpBV)